Return Policy

At EssentialKart.in, your satisfaction is our priority! If you're not completely happy with your purchase, we're here to make things right.

📦 Eligibility for Returns

  • Returns are accepted within 7 days from the date of delivery.

  • Item(s) must be unused, unwashed, and in original packaging with tags intact.

  • Items must be returned with a valid proof of purchase (order confirmation email or invoice).

🚫 Non-Returnable Items

We do not accept returns or exchanges on the following:

  • Personal care items (e.g., toiletries, grooming products)

  • Food or perishable goods

  • Items marked as Final Sale or Non-Returnable

🔁 Exchange Policy

  • Exchanges are allowed for size or defective items only.

  • If you receive a defective or wrong product, please contact us within 48 hours of delivery with photos and order details.

💸 Refund Process

  • Once your return is received and inspected, your refund will be processed to the original payment method within 5–7 business days.

  • In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

🚚 Return Shipping

  • Customers are responsible for the cost of return shipping unless the item received was defective or incorrect.

  • We recommend using a trackable courier service.

📞 Need Help?

For any return-related queries, feel free to reach out: 📧 Email: support@essentialkart.in